YOUR VISIT
Welcome to Watersmeet
If you haven't been to Watersmeet before or you have visited many times, you will always be welcome.
Staff and volunteers are on hand to help you get the most enjoyment out of your time with us.
When you arrive:
- If you have your tickets already or you have them electronically, you can make your way upstairs. On entry to the auditorium, your tickets will be checked and you will be directed to your seat
- If you do not have a ticket, please go to the Box Office where a member of the team will assist you
- You are welcome to wear a face covering whilst in the venue and when moving around the public areas of Watersmeet, but members of the public are no longer required to wear them
- You will find hand sanitizer units around the venue to use for your convenience
- The bar will be open and refreshments are available to pre-order and may be collected from the Colne Room during the interval.
- We have a limited amount of seating in the Upper Foyer available for use. You are encouraged to take your seats in the auditorium quickly, particularly if you are part of a large group.
- Please keep your belongings to a minimum and with you at all times and note that we do not permit food or drink, which has not been purchased in the venue to be brought in.
Booking your tickets
Online booking is available 24/7
You are encouraged to book online, however, if this is not possible you can call the Box Office on 01923 711063 on Tue-Fri, 10am-2pm.
The Box Office and bar(s) are also open one hour prior to curtain up for all films and events.
- Ensure your account contact details are up to date (if you've moved recently or changed your email, please make the Box Office aware when you arrive).
- Where possible please use e-tickets by selecting print at home delivery method
- We will send you an email before your visit to ensure you have all the information you need ahead of your visit
- Please ensure you advise the Box Office if you require assistance or you are a wheelchair user. Due to our fire regulations, space for wheelchair users and their essential carer will be located in Row S.
- If you require an essential companion ticket, you will need to arrange this with the Box Office in advance of booking your tickets for a show and you will be asked for valid proof of disability. More information of how to obtain an Access Pass can be found on this here.
Our Ticket Policy
Programme information is correct at the time of going to print, but is subject to change. Patrons are advised to check their tickets at the time of booking as tickets and fees are not refundable.
We regret that tickets cannot be refunded or exchanged after purchase, except when an event is cancelled.
Should you test positive for Covid-19, it is your responsibility to decide whether or not to attend the show. If you decide not to attend, then no refund will be given.
Subject to availability and return of original tickets, we can exchange tickets for another performance of the same production and a £2 administration fee will be charged for this service. Where the new performance is at a higher cost, the price difference will be charged, but if lower, we would not be able to provide a refund.
Disabled Access & Other Facilities
At Watersmeet we take the quality of service we provide to our visitors very seriously and therefore the venue is fully accessible and offers the following facilities: Lift from the lower to the upper foyer, disabled toilet, emergency exit for wheelchair users,
reserved seating situated in the rear of the Auditorium and infrared hearing devices.
Watersmeet aims to welcome people with disabilities, so when booking your tickets, please ensure you advise the Box Office if you require assistance or you are a wheelchair user.
Please note:
Due to our fire regulations, space for wheelchair users and their essential carer will be located in Row S.
For certain shows and all film screenings, we offer a complimentary carer's ticket for those guests who would otherwise be unable to attend without an essential companion. In order to obtain an essential companion pass, we encourage you to register for our FREE digital Access Pass.
